Frequently Asked Questions

Customers sign up(register) on PillsCalling.com and create a profile that identifies who is to receive the reminders, the time of day for the reminders and whether the reminders will be via Text or Telephone. Then the Customer will be redirected to PayPal.com where a recurring monthly charge will be setup to pay for the Reminder Service. At that point you are ready to go. Customers may also setup a VACATION HOLD time period during which no reminders will be sent.

2. How many people can be sent reminder messages?

The system will allow each Customer to setup reminders for one person. If additional reminders are needed, simply register a second time on the PillsCalling.com website. (Note that a different Email address must be specified for the second registration).

3. How do I pay for the Reminder Service?

All monthly payments of $22.98 are made through PayPal.com to ensure secure transactions. PayPal accepts most Credit Cards and other means of payment such as direct transfer from verified accounts.

4. Why do I have to pay through PayPal?

PayPal has been chosen due to their reliability and wide acceptance for payment processing. This allows us to expedite the registration process and start reminders as soon as possible.

5. Do I have to setup any Accounts with PayPal or PillsCalling.com?

You will need to setup(register) a new Account with PillsCalling.com using your Email address as your ID. If you do not already have a PayPal Account setup, you will also need to setup an account with PayPal. The PillsCalling.com and PayPal.com Accounts do not have to use the same email address.

6. How long after I sign up will the calls/texts begin?

The reminders are implemented and scheduled within minutes of your checkout and payment approval in PayPal. The start of the actual calls or texts are based on the start time indicated on your schedule.

7. What happens if I don't setup payment in PayPal when I register in PillsCalling?

When someone first registers in PillsCalling.com their account is set to a status of Inactive. When payment is confirmed by PayPal.com their status is automatically set to Active. If the payment is not setup in PayPal immediately after registering in PillsCalling then the account simply stays as Inactive indefinitely. PillsCalling customers can edit their Profile or Call/Text schedule of an Inactive account any time. However Calls or Texts will not be sent until payment has been confirmed and status of the PillsCalling account is Active. To complete the payment portion of the registration process, click on the Reactivate button on your PillsCalling.com Summary screen and as soon as payment is made, the account will become Active.

8. How do I cancel my Reminder Service?

To cancel your Reminder Service, simply click on the CANCEL menu item on the Home page and follow the instructions. When canceling your Reminder Service, you will be redirected to the PayPal. Website to complete the cancellation process. PayPal.com will then notify PillsCalling.com of the cancellation.

9. Can I just cancel my subscription in PayPal?

Yes, you can go straight into PayPal to cancel your Reminder Service subscription. Here are the steps:.

1. Log into your PayPal.com account.

2. Select "My Account" tab on top menu.

3. Place mouse on "Profile" and then click on "More Options".

4. If you are using the "Classic Profile" click on " My Preapproved Payments".

5. If you are using the "New Look Profile" click on "My Money" and then "Update" next to "My Preapproved Payments".

6. Click on Merchant "PillsCalling.com" to view details .

7. Click on "Cancel" option.

PayPal.com will automatically notify PillsCalling.com of the cancellation and your PillsCalling.com account will automatically be inactivated and all Calls/Texts will cease.

10. How long after I cancel will it take for the calls/texts to stop?

Cancellation is within minutes. No further reminder calls/texts will occur upon cancellation.

11. Can I reinstate a canceled Reminder Service?

To reinstate your service, simply return to the PillsCalling.com website, login using your existing credentials and choose the option to reactivate your account.

12. Can I obtain a refund if Reminder Services are canceled?

Reminder Services are paid on a month to month basis. If the Reminder Service is cancelled, payments for the current month will not be refunded.

13. Can I modify my Reminder schedule?

Yes. Simply return to the PillsCalling.com site, login with your Account credentials setup during the registration process and you can modify your contact information, call schedule and other pertinent data.

14. How often can I modify my Reminder Schedule?

As often as you like. There is no extra charge for making modifications.

15. Can I schedule more than 4 calls or texts per day?

At this time we have a limit of 4 calls or texts per day. Please check back with us periodically as this may be modified over time.

16. If my Account is Inactive, can I modify my data?

17. If my Account is Inactive, how do I Activate it?

To Activate your Account, recurring payments for the Reminder Services must be setup in PayPal.com. To do this, simply return to the PillsCalling.com site, login with your Account credentials setup during the registration process, and then click on the "ReActivate" button on your Summary page. This will route you straight to PayPal.com where you can setup the recurring payments for your reminders.

18. How will I know if no one answers the Calls/Text?

Text messages are retried until delivered to the destination's wireless network. There is no confirmation that the text was read. For voice calls, retries are attempted until answered or if the call is not answered after three attempts, an email alert will be sent to the email address provided during the Customer registration process.

19. What happens if an answering machine picks up the phone call?

If an answering machine picks up the phone call, or the person picking up the phone does not say anything, the system will not recognize the call as successful and will try to call again in 15 - 30 minutes. If no person responds to or picks up the call after 3 tries, an email message will be sent to the email address on file indicating that the calls went unanswered. It is strongly recommended that the person answering the phone call say at least HELLO to indicate that there is a person picking up the call. .

20. Does the person answering the phone have to say anything?

At minimum the person has to say HELLO to indicate to the system that a person picked up the call. If nothing is said, the system will recognize the call as unanswered and will try calling again in 15-30 minutes and after the third attempt the system will send an email message to the email address on file indicating that the calls were not answered. .

21. How many times will we try to remind someone?

Reminders via telephone will be retried up to 3 times. If after the third try we have not reached the desired person an email will be sent to the email address on file indicating that the person was not reachable. This option may be turned off by by clicking on the repeat call? check box in Edit Call/Text Schedule menu on the home page when you are loged in.

22. If I choose to receive Text Reminders, is there any verification that I have received them?

Current Text technology does not allow us to identify if the Text message has been received so we have no way of verifying receipt or notifying the Customer that the Text has not been received.

23. What do I do if I am on vacation or don't want to receive calls/texts for a short time period?

Customers can set a "Vacation Hold" time period during which no Calls/Texts will be sent. Additionally you may change the phone number on your account to receive calls where you are vacationing. Just remember when you return home to put your home number back on the registration page.

24. Will Reminders automatically resume after my vacation or hold?

Yes, Reminders will automatically resume. The Customer does not have to do anything.

25. Can I schedule more than 1 Vacation at a time?

Sorry but current limitations allow only scheduling one vacation at a time. You will need to schedule the second vacation after returning from the first vacation.

26. Can I temporarily stop only some of my daily Reminders?

Yes, Customers can set a "Vacation Hold" time period for only select Reminders. Not all Reminders need to be stopped.

27. What happens if the phone call asks me to key in a number 1 on my phone and I don't key in the number 1 to acknowledge the call?

The PillsCalling.com system will call you back (up to 2 more times after the initial try) and if you do not key in a number 1 on any of the calls we will send an email to your email contact person..